Terms and Conditons

The following Terms and Conditions (hereafter “Terms”) govern your use of Modlog’s service (hereafter “website”). It is crucial that you read the Terms carefully, as your use of the website will automatically constitute your agreement to be legally bound by the terms and conditions set out herein.

In case you do not agree to be bound by these Terms, you may not use the website or the services provided by Company through its website.

This website is owned by Modlog, a trading name of REDLOG LTD (hereafter “Company”, a company registered in England and Wales (company number 13269570), whose registered office is at 13 Freeland Park, Wareham Road, Pool, Dorset, BH16 6FH UK.

The following words used in these Terms shall have the following meanings:

  • Personal Information shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
  • Company User shall mean all Users of the Company website and services.
  • Company Products and Services shall mean all products and/or services provided directly by Company;
  • 3rdParties include all advertisers, partners and affiliate vendors that are included on, or linked to, the Company web site(s).

1.    DESCRIPTION AND PRICE OF ITEMS

a) We have made the best effort to describe and show items as accurately as possible. Regardless, slight variations in items may occur. We provide you with product information on https://www.modlog.co.uk. If there is anything which you do not understand, or if you wish to obtain further information, please contact our customer services team via online chat button or through email at support@modlog.co.uk

b) Product images are for illustrative purposes only. Although we have made every effort to display colours accurately, we do not guarantee that your computer’s display the colours accurately.

c) We try our best to keep the pricing on display on our website updated. However, if an error in the pricing is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund on any over-payment made by you (as applicable). We are not obliged to a prior notice before altering the price of any of the products displayed.

2.    BOOKING AN ORDER

a) You are deemed to place an order through our online checkout process. During the checkout process, you are obligated to make sure all the details provided by you are correct. Once the checkout process is completed, an email will be sent by us to the email address provided by you, confirming all the order details.

b) Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion). Our acceptance of an order takes place when we dispatch the order even if your payment has been processed immediately.

c) We may refuse at our discretion to accept an order:

     (i) where we cannot obtain authorisation for your payment;

     (ii) if there has been a pricing or product description error; or

     (iii) if you do not meet any eligibility criteria set out in our terms and conditions.

     (iv) where goods ordered by you are not available;

     (v) if we do not deliver to your area;

d) Where we do not accept your order but have processed your payment, we will re-credit your account with any amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to pay any additional amount as compensation for disappointment.

3.    PAYMENT

a) Payment can be made by any of the options displayed on our website. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received, unless “cash on delivery” option has been selected by you.

b) Online payment: Our secure server software encrypts all your payment details. The process scrambles all the information, allowing no unauthorised third party to intercept the data. Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a padlock next to the payment details in the relevant area of the website.

c) Please be aware that if you are using Paypal as your payment method we reserve the right to not ship to unconfirmed addresses.

4.    CONSUMER RIGHT OF RETURN AND REFUND

This clause only applies if you are a consumer

If you are a consumer, you have a legal right to cancel a contract during the period defined below. During the relevant period if you change your mind and for any reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund.

a) RIGHT TO CANCEL

  • You have the right to cancel this contract within 14 days without giving any reason
  • The cancellation period will expire 14 days from the day on which you acquire, or a third party carrier indicated by you acquires physical possession of the goods.
  • You must return the product in its original packaging. Any item assembled or partially assembled will void the contract and is not eligible for return.  
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement through e-mail to support@modlog.co.uk
  • Please take note that any item assembled or partially assembled is not eligible for cancellation.

b) EFFECTS OF CANCELLATION

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
  • We will make the reimbursement without undue delay, and not later than-

                    (i) 14 days after the day we receive back from you any goods supplied, or

                    (ii) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

                     (iii) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this                                  contract.

  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
  • You will have to bear the direct cost of returning the goods.
  • You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

5.    DELIVERY

a) We will deliver goods ordered by you as soon as possible to the address you give us for delivery, but in any event within days of your order.

b) We reserve the right not to make any deliveries outside the area defined by us on the website.

c) If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing, on our email address, of the problem within 48 working hours of the delivery of the goods in question.

d) If you do not receive goods ordered by you within days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 5 days from the date on which you ordered the goods.

e) Orders will be delivered in full once all the furnitute is available for one delivery.

6.    FAULTY PRODUCT OR DAMAGED ON ARRIVAL

a) Any products returned to us which you claim to be defective will be checked and verified by our technicians. Any returned products that are not found to be defective will be returned to you and we shall charge you for the returned transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

b) If you notify a problem to us under this condition, our only obligation will be, at your option:

    (i) to replace or repair any goods that are damaged or defective; or

    (ii) to refund to you the amount

c) Save as precluded by law, we will not be liable to you for any indirect loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as above.

d) Any damaged or faulty goods should be reported within 48 hours from the delivery date, failing to report faulty or damaged product by this time will mean the customer agrees to its condition.

7. TITLE FOR CONSUMERS

Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

8. LIABILITY

a) The Company may modify, suspend, discontinue or restrict the use of any portion of the Company web site, including the availability of any portion of the content at any time, without notice or liability.

b) User acknowledge and agree that it is virtually impossible to achieve continuous, uninterrupted availability of the Company or any other, web site. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

9. DISPUTE RESOLUTION. CONSUMER REVIEWS AND USE OF SOCIAL MEDIA

We endeavour at all times to provide high standards in retail and business and recognise and support the importance of the use of social media and the Internet to alert the public when such standards are not met. However, we believe that complaints should not be published in a manner that is unfair or unreasonable as to content and manner of publication and, for this reason, the following terms are agreed by yourself and ourselves to regulate how to proceed when you feel that reasonable standards have not been met.

If you post any comment on our service or products on any website other than the Company’s website, you agree that:

    i) you will not include any statement that is untruthful or malicious.

   ii) you will do all that is possible to enable the Company to post to the same website a comment in response and ,if such is not               possible, you will include such response in full in a comment posted by yourself on the same website

10. LICENCE AND COPYRIGHT

The Company website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound.The entire content of the web site is copyrighted as a collective work under UK and International copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission of Company and the copyright owner

ONLINE ACCEPTANCE

By using the website, its services, signing up, posting, you understand that it is entering into a binding and legal agreement with Company.

By placing the order, you accept that you have read and undertood all information on delivery and assembly provided on our website.

These Terms and Conditions were last updated, and became effective, on 31/03/2021.